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Fibrephone

reub777
On our wavelength

Just received an email stating the switchover. My phone is not in the same room as my hub and I don't like the idea of having wire everywhere, how do I cancel my phone line ?

20 REPLIES 20

Gareth_L
Forum Team
Forum Team

Hello reub777.

Thanks for your post regarding the switchover.

We do have a way of connecting up the existing socket as it is now.

If you were to cancel the phone line you may find the discount associated to it will be removed.

Which in turn may increase the monthly cost.

Gareth_L
 

goslow
Alessandro Volta

@reub777 wrote:

Just received an email stating the switchover. My phone is not in the same room as my hub and I don't like the idea of having wire everywhere, how do I cancel my phone line ?


VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections.

For a wires-free alternative, you could use a cordless phone setup. Plug the cordless base station into the VM hub phone socket and use cordless handsets around the home as required. This would be at a cost to you though to buy some cordless phones.

Gareth_L
Forum Team
Forum Team

Hello reub777,

Can you please let me know if you wish to get the extension sorted, And I can send you a private message to arrange this.

Gareth_L

reub777
On our wavelength
I've been looking at this, If I bought a "Gigaset DECT Base Station"
https://www.amazon.co.uk/dp/B087XPLSW5/?coliid=I3DPSUY10F6DHL&colid=10WRMF97YFS3F&psc=1&ref_=lv_ov_l...
I have a gigaset C620A phone what connection to the hub would I need ?

goslow
Alessandro Volta

@reub777 wrote:
I've been looking at this, If I bought a "Gigaset DECT Base Station"
https://www.amazon.co.uk/dp/B087XPLSW5/?coliid=I3DPSUY10F6DHL&colid=10WRMF97YFS3F&psc=1&ref_=lv_ov_l...
I have a gigaset C620A phone what connection to the hub would I need ?

If you already have a Gigaset C620A phone that is a cordless system.

You would plug the base station for that into the VM hub using the adapter provided by VM.

Do you only have the one handset?

Hi @reub777,
 

It looks like @goslow has answered your query, but let us know if you have any additional concerns about this and we'll help you as best as we can.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


reub777
On our wavelength
Yes just the one handset but it has the answer phone on it and I would prefer to keep it where it is. I don't mind buying the base station if it can be connected to the hub. Would it just mean connecting it to the hub and power socket (no telephone wiring) and setting my phone to the hub ?
Thanks..

Hi @reub777,

 

How the phone itself is set up would be dependent upon the phone itself, so it would vary. I'd recommend referring to its own operator/user manual that will come with it to help on that side of things.

To connect to the landline network and service we provide, however, the phone will need to be connected to the router with the cable that would previously go into the wall socket using the adapter that we provide.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


goslow
Alessandro Volta

@reub777 wrote:
Yes just the one handset but it has the answer phone on it and I would prefer to keep it where it is. I don't mind buying the base station if it can be connected to the hub. Would it just mean connecting it to the hub and power socket (no telephone wiring) and setting my phone to the hub ?
Thanks..

The item you have linked to is probably more than you need. The linked version is only compatible in Germany. The UK versions are £50+. It is a base combining analogue lines and VOIP connection. You would not need any VOIP features as the VM line via the hub just works with an ordinary phone.

You have probably got a few choices. The manual for your existing phone is here by the look of it

https://www.ligo.co.uk/data/manuals/C620A%20-%20User%20Guide.pdf

Choice 1: See if you can find an additional handset/charger second hand for the C620 model (C620H looks like it might be the code). Put your existing cordless base and phone next to the VM hub. Use the additional satellite phone where you have your current phone. Check in the manual but your should be able to control all the features such as answering machine, missed call notifications etc. via the satellite phone without having to be next to the base station. Places such as eBay, Gumtree etc. can be useful sources (with the usual caveats for buying second hand kit there). In the back of the manual it lists accessories and a few other Gigaset phone models so you may not need the exact C620 model.

Choice 2: The C620 is 'GAP compatible' which means other cordless phones can be linked to the base station if they too are 'GAP compatible'. You would be able to answer calls but all of the Gigaset features may not be available with an alternative GAP compatible phone model.

Choice 3: See if you can pick up a second hand satellite charging base and charger for the C620 model (most likely some other model bases may be equivalent). Leave just the cordless base station plugged into the VM hub. Take your existing handset to where you use it and charge it there with the additional cradle/charger.

Choice 4: Replace your cordless system with a new one with more handsets

Choice 5: Let VM modify your home wiring so you keep all equipment in the same place as-is with no changes. In regard to the wiring, you presumably have some coax cable from the hub running inside the home or going outside. Any additional phone wiring could follow that cable route to minimise disruption and then join to the existing phone socket cable. It may be possible to join in the omni box outside. You would only be able to work this out on site with the VM tech depending on your existing setup and cable runs.

Those are the options I can think of!