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Fibrephone switching

JohnLing3RA
Just joined

What if I'm away on the switching date? Can I do it later?

2 REPLIES 2

Client62
Hero

Provided a VM engineer is not involved, just switch over on your return.

Kath_F
Forum Team
Forum Team

Hi JohnLing3RA, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

As long as you have received your adapter and don't need any further work required such as moving the hub or adding an extension etc, then as mentioned by Client62, you can just change the set up once you're home from your holiday. 

If you need further work doing then you'll need to book a visit ready for a time you're home but please be aware that you'll not have a service after the switchover date for landline. 

Keep us posted on how things go and if you need further help - you know where we are 😊

Thanks,

Kath_F
Forum Team

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