Fibre switchover

[Sivadar]

When is the switch over date for B98 7RN postcode

[Paul_DN]

Hi Sivadar,

Thank you for reaching out to us in our community and welcome back, all customer will receive Email confirmation advising when our Landline Switchover will take place.

Regards

Paul.

[cymru123]

For Redditch District the Consumer Final Migrations date is 01/06/2023 so will be between now and then. You'll receive an email with your switch date within the above period.

[Sivadar]

Well that is Rubbish!  I had several mobile calls to advise that friends couldn't get through or leave messages. It wasn't till I checked and found home phone dead!!!!.

What happened to the pre advice. ??

[Sivadar]

No email advice.Found out phone was dead by pure chance the other day. Double standards by VM again

[Beth_G]

Hi Sivadar,

From looking at this end, it looks like your landline service is now set up on the fibre network. Do you have your RJ11 adapter? It's a small and white, and you should have received this in the post.

You should now be able to use your landline handset through the Hub and receive a connection.

Let us know 😊

[Sivadar]

Yes I have adapter and now fitted. (Yesterday). My complaint is that I was never given a date. It was only after friends said they couldn't call landline. I checked and it was dead. 

[Beth_G]

Hi Sivadar,

My apologies - I thought that you meant you just had a fault with your landline service when connected through the wall socket.

You should have received a letter along with your adapter with notice of when your landline was due to switch over, I can only apologise if you did not receive this.

If you do need any further help from here, please let us know. We'll be more than happy to assist.