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Fibre switch over ???

Traz
Joining in

Is this text genuine? 
Hi, it's Virgin Media. On 13th September 2023, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you can continue using it. Reply with ACCEPT to be switched over or with CALLBACK if you need help.

3 REPLIES 3

Paul_DN
Forum Team
Forum Team

Hi Traz,

Thank you for reaching out to us in our community and welcome, we are switching all our customers over from our old style telephone sockets to Landline Via the Router, you can find out everything you need to know here.

Regards

Paul.

so it’s safe to reply to the text I received?

 

Hi Traz,

It is safe yes as this will confirm you have received the communication and will stop any further issues.

Regards

Paul.