Fibre phone

[landing]

Hi

Been sent the adaptor for the change over, unfortunately my router is installed on my first floor and my phone point is on the ground floor.

Do I need an engineer to rewire the incoming socket.

Cheers M 

[goslow · Accepted solution]

---

@landing wrote:

Hi

Been sent the adaptor for the change over, unfortunately my router is installed on my first floor and my phone point is on the ground floor.

Do I need an engineer to rewire the incoming socket.

Cheers M 

---

You ask VM to modify your home phone wiring so you can use your existing landline extension sockets plugged into the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

[Zach_R]

Hi @landing,

Thank you for your post and welcome to our community forums. We're here to help.

The landline would be connected directly into the router using the adapter, so the router and the landline handset would need to be located beside one another. Is that currently the case or can be arranged to be the case? If not and you may need to have the socket for your router relocated then let us know and we'll go from there.

Thanks,
 

[landing]

Thanks for the prompt reply.

There's no way the phone could be moved nearer to the router or the router nearer to the incoming phone socket.

Cheers M 

[Zach_R]

Hi @landing,

Thanks for expanding on this. I'm going to send you a private message in a few moments so that we can look into this further for you. Please respond to this when you can and we'll go from there.

Thanks,