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Fibre phone

Joining in

I had an email from vm saying "On 16 August your home phone service will be switched from the traditional phone line over to our fibre network. A technician will need to connect your home phone to a new WiFi Hub so you can make and receive phone calls over our fibre network." 

I'm disabled and cannot speak.  There's no option on 150 and the whatapp just trieds to fix problems which don't help.  So how do I arrange a technician when I can't contact anyone to sort out my home phone?


Forum Team
Forum Team

Hi AngelAnnie, 

Thank you for your post and welcome to the forums 🙂

I am so sorry our text service has not been able to help, I can certainly get this booked in for you and will pop you over a PM 🙂

Just keep an eye out for the purple envelope.


Forum Team
Forum Team

Thank you for messaging with me AngelAnnie, 

Glad we could book your migration for you, you can view or change your appointment here, please be aware if you are not in for this visit you may be charged £25.00.

Keep us posted on how it goes 🙂