Fibre phone wiring query

[vcustomer77]

I have a changeover date for November.  I'd value some advice please.

My V hub is on one corner of the downstairs front room. The cable enters house on front wall near to hub.  The phone socket is on opposite corner of front room away from front wall. Phone cable enters house on front wall several metres away from hub. A cable runs under carpet etc to reach phone socket. The phone socket has an extension wire heading upstairs. The BT master socket isn't involved at all.

We don't want to more the phone or lose the upstairs phone line. 

From reading other posts on the subject, is the best plan to get an engineer to run a cable from the hub to the phone socket? (Not ideal as it will cross 2 door ways or require the carpet lifting and refitting).  This seems like the only viable option? Am I missing something?

huge thanks in advance

[goslow]

See if the suggestion in this recent topic is any help

https://community.virginmedia.com/t5/Home-Phone/HUB-and-Telephone-too-far-away/m-p/5109958#M174853

The issue(s) sound similar.

Cable under carpet is never a great idea really but if that is what is in place and you don't need/want any further wiring to be installed to the existing phone socket ...

[Steven_L · Accepted solution]

Hey @vcustomer77, 

Welcome to the community and thanks for taking the time to post your question on the forums.

I would be happy to arrange a technician visit and as this is part of your changeover, this would be free of charge instead of the usual £25 charge.

Please let me know, if you'd like me to arrange a visit.

Regards,

Steven_L

[vcustomer77]

thanks, that would be great

[Chris_W1]

Hi vcustomer77, thanks for the message and welcome back to the forums. 

I am sorry to hear that this is the case and I will be happy to assist. 

I will send you a PM and look out for the purple envelope. 

Chris

[Chris_W1]

Hi vcustomer77, thanks for messaging us privately 

I am glad that this is on the way to becoming resolved and have a good day.

Chris 

[vcustomer77]

messaged to update - I'll need to get another date please. apologies

[Tom_W1]

Hi @vcustomer77 thanks a lot for your message.

Please allow me to send you a PM so I can look into changing this for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[keefyp]

I have the same problem. Router is nowhere the phone line.  Tried calling support but no one answers. What’s new? 🙁

how do I get this sorted? 

[Ayisha_B]

Hi 👋 @keefyp,

A warm welcome to our Community Forums and thanks for your post. 

My apologies you didn't have much luck getting through to our team over the phone for support with this 😞

I'd be happy to arrange a technician visit to install extensions. 

We also have some useful info here regarding the switchover 🙂

Will pop you a PM now to confirm some details!

Speak soon.