Virgin Media Community

[sethbgraham]

I followed the installation guide, and confirmed that it was my switchover date (and that my old phone connection no longer works), but I cannot get a dial tone. Restarting the hub doesn't help. Advice?

[Tom_W1]

Hi @sethbgraham thanks for your post, although I'm sorry to hear of your concerns raised regarding your landline.

That is strange - are you able to kindly reboot your Hub to see if that works for you once this comes back online?

Many thanks

[sethbgraham]

Thank you for the reply, Tom. I just rebooted the hub again, with no luck. 

[Tom_W1]

Hi @sethbgraham thanks for your reply, no problem at all.

Please allow me to send you a PM so I can look into things further for you, to get a technician out if necessary.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks