on 02-05-2022 18:29
My switchover day for the fibre phone was 29/04/22, adaptor received ok and attached correctly to hub, we have a Panasonic answerphone system with total three handsfree phones model main one KX-TGD320E was working fine in old system in wall but now just shows "check phone line" have tried all connections and rebooted hub to no avail
Tried to call for help but Virgin could only suggest sending engineer - I honestly don't think this would fix issue I suspect more likely phones are a bit dated circa 2015? don't want to waste engineers time when someone else might need if I just need to swap out phones - so here's question what triple phones are working in the new system? Lady on Virgin helpline could only tell me DECT phones but am sure must be more info somewhere have tried looking and sure am not only one with issue.
Thanks for reading this and for any help you can give me - much appreciated 🙂
Answered! Go to Answer
02-05-2022 18:40 - edited 02-05-2022 18:47
From the customer side nothing changes. With the exception of very old landline phones, any phone working on the current landline system will also work on the hub based lines with the provided adaptor.
Have you lost the dial tone on the old fixed line? If you haven’t then the switchover has been delayed. There are several posts here from customers due to be switched this weekend where it hasn’t happened. I would give VM a call if the old landline is still working.
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02-05-2022 18:40 - edited 02-05-2022 18:47
From the customer side nothing changes. With the exception of very old landline phones, any phone working on the current landline system will also work on the hub based lines with the provided adaptor.
Have you lost the dial tone on the old fixed line? If you haven’t then the switchover has been delayed. There are several posts here from customers due to be switched this weekend where it hasn’t happened. I would give VM a call if the old landline is still working.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-05-2022 07:30