Fibre phone switch over

[kate4535]

Hi I have had notification about the land line being switched over to fibre the land line is my mums home which is connected to telecare alarm.  She does not have broadband, so wondering how this will work , I have broadband on my account but the hub is not near the phone line plus I guess we would need an engineer out anyway due to the telecare alarm thanks 

[Ayisha_B · Accepted solution]

Hi @kate4535 👋

A warm welcome to our Community Forums and thanks for your post. 

That's okay. To get your Mum's new phone services switched to our fibre network, we’ll provide her with a Hub at no extra cost.

You can read more about the switchover here 👉 LandLine Switchover

Let me know if you have any other questions.

[kate4535]

Thanks for the reply I presume we would still need engineer visit out though ?

[Ayisha_B]

I'll drop you a PM so we can confirm the details and take it from there 😊

[kate4535]

Thanks

[Ayisha_B]

Thanks for confirming the requested details via PM @kate4535 
I've booked a technician for you as discussed. You can find confirmation of the visit via 👉 the online account.

Let me know if there are any problems with the date or time and I can look to reschedule this.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to the account on the day of the appointment.

Let us know how the visit goes!

[Ayisha_B]

Thanks for your time via PM @kate4535 

Let us know how you get on with the team as discussed. 

Take care