Virgin Media Community

[JayGee888]

Hi,

I, like several others apparently, have not had my phone connection switched over even though the supposed date was yesterday.  Is it possible to have a useful update as to how widespread this issue might be please?  And when things might be resolved.

Thank you.

[Steven_L]

Hey @JayGee888,

Welcome back to the community and thanks for taking the time to post.

We are looking into this now as some other customers have also reported the change over not going ahead, we will let you know of any updates as soon as we have one.

Regards,

Steven_L
 

[JayGee888]

Thank you Steven for responding promptly.  I will await further developments!

[Steven_L]

You're very welcome @JayGee888 and we hope to be in touch soon with an update.

Do you still have service via the telephone wall socket?

Regards,

Steven_L

[JayGee888]

Yes, I do actually.

[Steven_L]

I'm glad to hear that you have still got an active telephone service, this should remain that way until the changeover goes ahead.

Regards,

Steven_L

[Mim-C]

Mine hasn't either. Thought it was just me

[Steven_L]

Thanks for coming back to us @Mim-C.

I would be happy to take a further look into this for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L

[Mike_A1]

Hi, it’s been 8 days now and my number hasn’t been switched over to VM.

Could someone look into this please.

Thanks

[Steven_L]

Hey @Mike_A1,

Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear of the delays getting your number switch over to Virgin Media, I have looked into this and can see that the request hasn't been put through but I can get this done for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L