Fibre phone not working

[MM123]

The switchover date for my phone is today-21/11 - I’ve followed the instructions regarding the new adapter but my landline is dead. I’ve rebooted the hub several times. 

[Reece_MH · Accepted solution]

Hi @MM123,

Thanks for your post, and welcome to our Community Forums.

I'm sorry to hear your landline isn't working during the migration period. It can take 24-48 hours for the service to fully migrate and during this time you may find that your wall socket still works. I've had a look on our end, and it does appear that this is the case and the migration hasn't fully completed.

You can continue to use your wall socket in the meantime, and once this stops working, you can simply plug your adapter into the "TEL 1"/"LINE 1" socket and reboot your Hub. 

Cheers,

[DODGERN]

Thank you for the reply which helped as I had the same problem. I should have thought that VM could have made these points clear, when they sent out the adaptors.

[Paulina_Z]

Hi @DODGERN,

Thank you for coming back to us about your landline issue. We're glad that your issue is now resolved and that you've been able to connect the landline adaptor. 

If you come across any other issues, please let us know. We're here to help.

Thank you!