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Fibre phone line

Joining in

Hi, I have just gone over to fibre phone I can phone out but nobody can ring in, any ideas


Very Insightful Person
Very Insightful Person

If you ring the landline from the mobile and then you pick up the landline does it answer?


Is it a really old phone?

We can ring out but nobody can ring in ,no it's not an old phone as virgin were able to ring me , and when I dialled my number from my mobile there was a taped message to say we are not recieving incoming calls at the moment

Hi 0116paul1956, thanks for posting and welcome to our community.

Sorry to hear that you're not receiving incoming calls.  I would like to take  closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.