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Fibre phone connection

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Valstat
Joining in

on ‎11-11-2022 20:04

All ports are already used so what can I do ?(might have to cancel land line phone)

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Ashleigh_C
Forum Team
Forum Team

on ‎11-11-2022 20:14

Hi @Valstat 

 

Thank you for first post to our community forums and welcome to the team, it's great to have you here. 

 

We are so sorry for any confusion caused, the new line will use the telephone ports not the Ethernet ports.

 

The adaptor will connect to the two ports near the top called TEL 1 and TEL 2

 

Thank you.

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nodrogd
Very Insightful Person
Very Insightful Person

‎11-11-2022 20:12 - edited ‎11-11-2022 20:15

The phone plugs into the top TEL1 (RJ11) port at the back of your Hub. The new 21CV phone connections are seperate from your Broadband internet services, so it does not matter if all the RJ45 Ethernet sockets are already occupied..

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎11-11-2022 20:14

Hi @Valstat 

 

Thank you for first post to our community forums and welcome to the team, it's great to have you here. 

 

We are so sorry for any confusion caused, the new line will use the telephone ports not the Ethernet ports.

 

The adaptor will connect to the two ports near the top called TEL 1 and TEL 2

 

Thank you.

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