Fibre phone adaptor help

[lizzie43]

I’ve got an adaptor, the change over is 5 December.  I phoned and spoke to someone who said that they would pass on my request for a technician visit to recable because my phone and hub are too far apart.  I’m still waiting to hear back!  I also tried the online bot- that was a waste of time. 

[Matthew_ML]

Hey lizzie43, thank you for reaching out and I am sorry you have not heard anything.

Not to worry though we can get this sorted out for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks