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Fibre phone adapter

Tuning in

We have received our adapter, and got a text this morning saying that it needs to be used after 9am tomorrow. 
problem is, our hun is upstairs in the spare bedroom, and the phone is downstairs in the lounge. 


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team
Forum Team

Hi krisrogers73,

Thanks for posting 🙂

I've had a look from our side and can see you've not been able to contact us yet. So I've popped you over a private message.



To avoid needing a run of internal telephone wires consider a set of cordless phones.