Fibre phone adapter

[Stever1474]

Hi,

I was sent a couple of emails several months ago saying that my landline would be switched from the old landline to the new fibre service and an adapter would be in the post. Nothing arrived.

Today I received a letter saying I need to connect my phone line using the adapter they sent me before the 5th of December or I would not be able to use my phone.

I called virgin and spoke with someone who told me that an adapter had been set to my address already and I should wait another two to three weeks for it arrive and then connect it.

My question is how long do I have to wait for it to be delivered as they have been talking for months about sending me the adapter?

[Natalie_L]

Hi Stever1474, 

Welcome to the Community and thank you for posting. 

I am very sorry for delay in getting the adapter to you, we will do all we can to help. 

I will need to take a look at the account from our side so I will pop you over a private message now. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi Stever1474,

Thank you for joining me on private message. 

Please do keep us updated on how things go. 

Thanks,