Virgin Media Community

[DK20]

Just received my phone adapter my land line in downstairs but my hub is upstairs will I need to get a technician to change the position of my hub to downstairs as I don’t want cables coming down the stairs as I have small children in the house Thank you

[Vikki_M]

Hi @DK20

Thank you for your post and welcome to our community.

We can arrange an engineer for you who can either move the Hub or discuss some cabling options with you.

I will send you a private message so we can arrange this securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

[DK20]

Thanks Vikki_M

[Vikki_M]

Hi @DK20 

Thanks for confirming your details via private message. 

I have arranged for the appointment and you can find all the information that you need about this here  and clicking My Account and Track Your Order.