Virgin Media Community

[braeheadcottage]

Hi

I received a letter asking me to switch over to a fibre home phone line, so I rang and was advised I need a new router. That arrived last week and is all set up, but the installation instructions talk about an adapter to plug my phone in. There was no adapter supplied.

Does anyone know how I can get one without phoning up again? 

Thanks

[Steven_L]

Hey braeheadcottage,

Welcome back to the community and thanks for taking the time to post.

I'm sorry that you haven't been given the fibre adaptor, I can get this arranged for you from here but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message braeheadcottage, I have requested the adaptor be sent out to you and it should be with you in the next 5 working days. Please let me know if you have any issues when you receive the adaptor.

Kind Regards,

Steven_L

[braeheadcottage]

Many thanks! 😊

[Steven_L]

You're very welcome braeheadcottage 😊