If you are TV and phone customer at present, VM should provide you with a VM hub to make the new phone connection but it will not provide any broadband function, just phone only.
I don't think Alisonalexander is seeking any sales info or package changes, just reassurance and clarification on what happens to her existing TV/phone setup during the phone switchover process and how her phone will be connected when she has no hub at present. I have outlined my understanding of how it should work at #2.