Virgin Media Community

[Alisonalexander]

What is involved in upgrading by engineer to fibre optic for my landline 📞 phone ?

Will my virgin tv/ TiVo box work if I get rid of my phone 

do I need a phone line for Virgin Tv / TiVo box to work 

I have no broadband 

[goslow · Accepted solution]

Website page about the changes here

https://www.virginmedia.com/help/home-phone/virginphone/switchover

If you are TV and phone customer at present, VM should provide you with a VM hub to make the new phone connection but it will not provide any broadband function, just phone only.

[Hayley_S]

Hello @Alisonalexander,

Welcome back, thanks for posting.

I am sorry for any issues.

Can you please tell me if you have an active account with us for media? Are you looking to have a broadband only contract? 

Many thanks,

[Alisonalexander]

To Hayley at virgin 

I do not want broadband only phone and tv 

[Hayley_S]

Thank you for confirming this @Alisonalexander.

Unfortunately we can not process sales from this platform, please do call us on 0800 183 1234. So we can see what we can offer to you.

Many thanks,

[goslow]

Hayley_S

I don't think Alisonalexander is seeking any sales info or package changes, just reassurance and clarification on what happens to her existing TV/phone setup during the phone switchover process and how her phone will be connected when she has no hub at present. I have outlined my understanding of how it should work at #2.

[Hayley_S]

Thanks for the information @goslow.

If that is the case then please do follow the advice given by Goslow @Alisonalexander.

Sorry for any confusion with this.

Many thanks,