Virgin Media Community

[Taralba]

Phone not working.  Have I missed my fibre network switching date. I am in postcode EH 9 1DA.

[Taralba]

Have I missed my fibre network switching date? My phone is dead I am in postcode EH 9

[nodrogd]

You would have had 3 months notification of the phone switchover & also received an adaptor through the post to connect your phone to your hub. So if you haven't had either, you have a fault & need to contact Customer Services.

[Akua_A · Accepted solution]

Hi @Taralba,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you may have missed your switchover. We can understand your concern and want to best help. Just to confirm did you get any correspondence from our team via email or post as mentioned by @nodrogd? You may also find the following link useful https://www.virginmedia.com/help/landline/switchover?_gl=1*up8468*_ga*NTc5OTE1NDI0LjE2NDkxNTE5Mjk.*_... . Also, is your landline completely down and without a ringtone?

Thanks,

[Taralba]

I have received an adaptor and instructions on connecting it to my hub  which I think I understand.  I haven't had any correspondence about a switching date.  

My landline has no ringtone when I pick it up.  Thus I am wondering if I should have already switched over. 

[Akua_A]

Thank you for clarifying this @Taralba.

To notify you of your switchover date, I will send you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,