Fibre network landline

[Br0adband101]

Virgin have switched my landline to the fibre network.

I have installed the adaptor successfully, get the green phone light on the Hub box.  But my handset is not working - no signal, nothing.  I have rebooted etc, no joy.

Any suggestions please?

thanks

[Steven_L]

Hey @Br0adband101,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this on our system and updated your account, please check your landline in the next hour and if you're still having issues, we would need to arrange a technician visit to look into the line.

Regards,

Steven_L

[Br0adband101]

Thank you for your email.  The home phone is still not working.

[Steven_L]

Thanks for coming back to us Br0adband101, we will need to send out a technician to resolve this issue. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

No problem @Br0adband101, always better to be safe than sorry.  I work for Virgin Media on the forum team, you can check that by clicking on my profile, but  If you're still not sure that I'm a staff member or just want to check, you can find me here on our 'good folk to know' section.

Regards,

Steven_L