Fibre hub connector not allowing incoming calls

[Mac212]

I have connected the new Virgin media fibre landline connector to my HUB, I now cant receive any incoming calls although I can make calls.

[Matthew_ML]

Hey Mac212, thank you for reaching out and a warm welcome to the community I am so sorry to see you are having some phone issues.

Please can I just confirm that everything is plugged into sercurly and nothing is loose or broken?

Are you also using a compatible phone? Thanks

[Mac212]

Hi Matt.

Everything is connected as per Virgins instructions, as for a compatible phone it is the same phone that I've been using since Virgin installed landline.

Location of Hub is far away, so phone is now further away from original location so is there Wi-Fi adapters or possibilities avail..

[Matthew_ML]

Okay no worries, thank you for letting me know.

I will reach out via PM to look into this, please look out for the purple envelope. Thanks