Hey Mac212, thank you for reaching out and a warm welcome to the community I am so sorry to see you are having some phone issues.
Please can I just confirm that everything is plugged into sercurly and nothing is loose or broken?
Are you also using a compatible phone? Thanks
Matt - Forum Team
New around here?
Everything is connected as per Virgins instructions, as for a compatible phone it is the same phone that I've been using since Virgin installed landline.
Location of Hub is far away, so phone is now further away from original location so is there Wi-Fi adapters or possibilities avail..