Fibre home phone change

[Andy98]

Hi,

I have been trying to get through to speak to someone at Virgin Media for days. I can't and have therefore resorted to this forum.

Our Virginmedia home phone is in a different part of the house than our Hub, therefore we need an engineer to come out and sort out the new fibre phone set up to keep it in the same part of the house please. Can Virgin Media contact me about this (preferably using my mobile phone details). My parents are both elderly and this is their main form of emergency contact.

Hoping this will get a response from Virgin Media.

Best,

Andy Mackenzie.

[Reece_MH]

Hi Andy / @Andy98,

Thanks for your post, and a warm welcome to our Community Forums.

I'm very sorry to hear you're having problems with the 21CV Migration as your Hub isn't near your Home Phone. I've attempted to locate a service based on your Forum details, but have been unable to do so.

Unfortunately, we're also unable to make calls via this platform, however, we do have alternative ways to speak with you personally, such as a private message. To clarify, is the account in your name? Have you received any letters/communications advising that your Home Phone will be migrated?

Cheers,

[Andy98]

Hi Yes my name is Andrew [REMOVED], part postcode is EH4. Yes we did receive a letter and a connector but it is no use because the hub is in a different part of the house to my parent's phone and virgin tv setup.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Reece_MH · Accepted solution]

Hi @Andy98,

Thanks for popping back confirming this. I just needed to double-check. I've asked a Moderator to remove your surname for your own security. I'm going to send you a private message so we can get something sorted for you. 

Please look out for my message in the top-right, purple envelope.

Thanks,