Fibre adaptor for phone not received yet

[CPS21]

Hi,

I received a letter last week stating that I will be sent a fibre adaptor for my landline and that from 10th November my phone will not work if I don't install it.

Well, just wondering if it has been sent out as I haven't received it yet.

Thanks

[John_GS]

Hi @CPS21

Thanks for posting and welcome back to the community. 

I will send you a PM to confirm some details and get one sent out to you

Best wishes,

[CPS21]

I've just recieved the adaptor.

Thanks for your help.

[John_GS]

You're more than welcome the date is the 10th November for the switchover so on that date do connect the phone line via the adapter to the telephone port on the router.

Is there anything further I can assist with today?

Best wishes

John