Fibre adapter

[HB51]

I’ve recently moved house and switch my account to the new address, however we believe the new address has already switched to fibre phone, whereas our last address hadn’t. 

we don’t currently have an adapter to be able to get the home line to work (have a dial tone but can not make/receive calls)

[Paul_DN]

Hi HB51,

Thank you for reaching out to us in our community and welcome, sorry to hear your phoneline isn't allowing you to make or receive calls as you believe this may have been upgraded to Phone Line Via your Hub.

So I can help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.