Fibre adapter landline

[Louie2011]

Carried out instructions to install new fibre adapter then lost connections all afternoon including internet and landline so unable to work from home which was very frustrating 

now have internet but still no landline. Have turned hun on/off several times

[Jodi_S]

Hi Louie2011,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that since you have had the switch over you have been left with no dialling tone.

Can we ask if you have your telephone plugged in to Tel 1 on your router and have rebooted it this morning?

Remotely looking from our end, we can see on the systems that your switch over only took place yesterday, this can sometimes take 24 hours to change over.

Can you try the above and come back to me if you still have no dialling tone.

Kind regards Jodi.