Confused over the Virgin Fibre Telephone service switchover (am just awaiting confirmation letter) also supply TV and broadband.
As I understand after the switchover date the single BT/NTL style main telephone line become inactive and you need to directly plug the supplied Virgin telephone cable extension into the Hub with a series of extensions cables linking each of your phone sockets.
To maintain a fully functional working telephone the Hub needs to be plugged into the mains at all times via the Fibre network.
The main issue I have is in the house the arrangement is as we have is as follows:
1 The main BT/NTL/Virgin style socket telephone enters the property to use an Analogue phone with batteries after mains socket nearby.
2. Three extensions one analogue and 2 DECT phone in rooms but with only 1 mains socket.
3 A Hub located in a spare room to obtain max WiFi coverage use single socket.
4 All extensions leads run under floorboards and carpets so impractical to just change
Other issues are
We have no telephone service if not resolved, both elderly and need a working telephone line to connect to other than emergency services. A battery powered analogue telephone was chosen as the main phone since NO mains socket was nearby.
The Virgin Hub extension is so short can only link to one extension lead to DECT phone.
The main phone only through existing cables under not sure of route via extension I think.
This needs resolving asap to our satisfaction otherwise will be be leaving Virgin Media
