Fibre Phone

[jw98]

My phone is due to connect to fibre phone on 12/5/2023. When might I expect to receive the adaptor as there's no sign of it yet?

[Reece_MH]

Hi jw98 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you haven't received your adapter yet. This should arrive around 5-7 days before your switchover completes, to allow you the time to prepare for the switch.

If you haven't received it within this time, please do let us know and we'll do our best to assist further

Cheers,