Fibre Phone

[FatTed]

I have received a letter asking me to make an appointment for an engineer to call to carry out the necessary work for a switch over. I have phoned 150 as directed but there is no suitable menu to select to arrange this work. 

[Chris_W1]

Hi Ted, thanks for the message and welcome back to the forums. Any option will allow us to book this in for you. We will book an engineer to do the switch over for you. Please let us know how it goes. - Chris. 

[FatTed]

Hi Chris, Thanks for that. Pity the letter didn`t give more guidance.

[Chris_W1]

Hi Ted thanks for the reply. Please let us know how the call goes and hopefully this is resolved soon. Have a good day. - Chris. 

[FatTed]

Things move rather slowly. Requested an appointment over a week ago but have had nothing back from VM. Not impressed.

[Ayisha_B]

Sorry to hear there's been no progressive with this. 

Don't worry, I would love to help you further so will pop you a PM now to confirm some details 😄

Speak soon!

[martip]

Received letter / adaptor for change of landline to VOIP several weeks ago.

Contacted VM regarding the fact that we have multiple 'phone sockets around the house, and that the "master socket" is located in our loft, asking how they would resolve this. Advised that they would book an engineering visit to resolve the issue.

A couple of weeks later (28th Oct) an engineer arrives to carry out the changeover, and is totally unaware of the issue I had discussed with VM!!

He informed that the only 'phone connection we would have would be adjacent to the Hub3 which is totally unacceptable - I declined the changeover!

He informed that another engineering visit would be arranged to resolve the problem.

What is the use of informing VM CS of the issue when they do not pass the information on to their engineers??

I would be interested to know of anyone else with a similar issue, and how VM resolved it.

TIA

[Ayisha_B]

Hi @martip,

Welcome back to our Community Forums and thanks for your post.

I am sorry you've not had the best experience in regards to the switchover.

I have checked our systems and can see the technician has advised that as rewiring is required another visit had to be arranged which I note has been booked in for you.

If there's any further problems, let us know. We also have some useful info on the switchover here

Best wishes 

[martip]

Hi Ayisha,

Yes, apparently a second visit will be arranged.

My disappointment was the fact that the first visit should have been sufficient, after I had fully explained the issue to VM CS after  I had received the letter and adaptor.

I see from other post within this forum that a simple adapter may be all that was required. Why was this not offered during this first visit?

If an adapter is the answer, then that would be preferable to the disruption of a rewire.

[Ayisha_B]

Hi @martip, 

I can see a new work order has been raised and a second visit arranged. 

I can appreciate it is disappointing this could not be done at the first visit but rest assured this has now been correctly booked in for you and the technician at the visit will be aware of the rewiring. 

An adapter is usually all what is needed but as you have telephones around the house this will need a rewire from the master socket or from the omni box to the hub.
Let me know if you require confirmation of the time and date of the appointment and I can pop you a PM. 

Cheers