Virgin Media Community

[Cochran]

Just received Fibre phone adaptor. I have two phone systems (8 cordless receivers) with an adapter/splitter at the from the wall socket. How can I get an adapter so both lines will work with the new fibre network ? I have tried phoning VM but none of the options they present match my question.

[Jodi_S]

Hi Cochran,

A warm welcome and thanks for posting on our community forums. We can certainly arrange for an engineer to attend and do some additional wiring so your able to use all 8 handsets.

Can we just clarify that you used to have one master socket and an extension socket, or two master sockets with 2 different numbers?

Kind regards Jodi. 

[Cochran]

Thanks for the quick reply, much appreciated. I have one master socket into which the main phone system is plugged and an extension from it to another socket in the next room. Just the one phone number. Do I need an engineer to call and if so how do I arrange this? Thanks again .Ray

[Jodi_S]

Many thanks for confirming for me Cochran,

I will get this arranged for you. So I can get this booked in and give you a time and date, I will need to take some details first.

I will pop you over a private message, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Cochran,

Just a quick message to advise you that I have now booked the engineer to attend to re-wire your existing extension due to the home phone Switchover.

I have sent you a private message with the date and time, but if your wish to change this you can do so here https://www.virginmedia.com/help/my-virgin-media-app-tracking-appointments.

Please let us know how the visit goes.

All the best Jodi. 

[Jodi_S]

You're most welcome Cochran,

If you have any further issues, please come back to us through this channel.

Appointment has been re-scheduled for you now, please keep us posted with how the visit goes.

Have a lovely weekend.

Jodi.