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Fibre Phone Switchover

Joining in

Has anyone else received a Package from VM with an Adaptor for their Phone without any notification as to a 'Switchover' This is ridiculous, our Hub is located at the opposite end of the House from the Phone


Alessandro Volta

The 'switchover' is coming to all landlines users/providers

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team
Forum Team

Thanks for your post on our Community Forums @ravan56, and a very warm welcome to you!

Check out the envelope in the top right hand corner for a private message from me, and I'll be able to assist you with the switchover and either arrange for additional cabling to be installed, or for you hub to be relocated to a more suitable location to accommodate the handset you have in your property.

Kindest regards,