on 29-06-2023 14:03
Has anyone else received a Package from VM with an Adaptor for their Phone without any notification as to a 'Switchover' This is ridiculous, our Hub is located at the opposite end of the House from the Phone
29-06-2023 14:31 - edited 29-06-2023 14:32
The 'switchover' is coming to all landlines users/providers
https://www.futureofvoice.co.uk/
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 29-06-2023 14:56
Thanks for your post on our Community Forums @ravan56, and a very warm welcome to you!
Check out the envelope in the top right hand corner for a private message from me, and I'll be able to assist you with the switchover and either arrange for additional cabling to be installed, or for you hub to be relocated to a more suitable location to accommodate the handset you have in your property.
Kindest regards,
David_Bn