My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or make calls.
We initially thought the issue was with the hub 3 as it was very old and where the coax cable enters, it had a wobbly connection. We have since been sent a new hub 5 (for free, thank you because it's much better than the hub 3!) however it still isn't working. When I log into the hub via 192.168.0.1 it is showing as 'Telephony disabled', does this mean anything?
We then tried to plug the phone handset back into the old wall socket and bamm its working again!
Does this mean that the switch is delayed and never took place? It definitely said 17th Nov as the switchover day.
Please could somebody from Virgin check what's going on here as WhatsApp dont really know and I can't speak to anyone over the phone. Thank you.
I do not work for VM and all views are my own.
Our services: Biggest Bundle: 190+ channels (+ Sky Sports & Sky Cinema HD collections & BT Sport), x1 Virgin TV 360 box (wired), Hub 5 in modem mode with a TP-Link router with M350, Virgin Fibre Landline with Weekend Chatter.