VM have sent me a Fibre Phone adaptor, however the hub is in my lounge (Hard-wired to my Tivo box and my TV) and my main phone point is in the hallway (Approx 7m away). I do not want my phone re-located to the lounge and do not want my hub re-located to the hall. Because the VM deadline has passed, VM have given me the following options: 1) Pay £25 for an engineer to try and resolve, or 2) remove the landline from my package and use another provider that uses a copper connection. I spoke to VM Customer Care and explained that due to VM's arbitrary decision to upgrade to Fibre across the whole of their customer base, I either will have to re-locate equipment or cancel services. If I cancel the landline then I will be financially inconvenienced, as the reduction from my VM package will not cover the new service from BT. Since I signed up to a package including TV, Broadband and Landline there is an argument that VM are now in breach of contract. VM have now agreed to send an engineer at no charge to see if they can resolve the issue (i.e. re-cabling), although not until mid-December. Maybe Virgin should have thought a little more about the various scenarios prior to this roll-out, instead of taking the re-active approach they have?
