Virgin Media Community

[Unison]

had a hub 4 for over a year did not receive Fibre Phone Adaptor now want to connect house phone through hub 

[Steven_L]

Hey Unison,

Welcome back to the community and thanks for taking the time to post.

Have you been advised of a date for the home phone changeover in your area? 

Your phone line would need to converted, which is being done via migration work area by area until the whole of our network is transferred to the fibre phone network, it wouldn't work if you simply plugged your handset into the hub via the adaptor. 

If you haven't been advised of any changeover dates, I would be happy to check this further for you.

Kind Regards,

Steven_L

[Unison]

Thanks for reply sorry thought the date was 23 Jan for all. is there no option just to use the hub... landline working fine into the wall just moving round and would be better for us in the hub. but no Fibre Phone Adaptor to try 

[Steven_L · Accepted solution]

No apology necessary Unison, I can look into arranging the changeover for you but to do this I would need to take some further details via a private message to get this started. 

Please look out for my private message and if you wish to go ahead, please respond with the requested details and we can get this started.

Kind Regards,

Steven_L

[Unison]

sorry re-read post please could you advise date

( If you haven't been advised of any changeover dates, I would be happy to check this further for you.)thank you 

[Unison]

Just to say big thank you.... keep up the great work you do as always.