Yesterday I received a fibre phone adaptor. My broadband hub is upstairs. There is a telephone in that room which I will connect to the hub in due course.
Our main house phone is downstairs (same telephone number as the upstairs phone). I phoned 150 yesterday to ask about getting our downstairs phone connected to the broadband hub. The person that spoke to said that an SMS would be sent to my mobile within 4 hours with a date wnen an engineer would be calling. I have not as yet received an SMS.
I have gone through the Virgin Media website help pages trying to find an email address to write to but without success.
Thanks for coming back to me @Peter46, it may be worth clicking the link and registering for an account, as this will help you manage the account moving forward, and will advise you of any appointments that have been booked
I clicked on the link in your previous post which took me to a log in or register page. I clicked log in and was taken to my Virgin media home page with a "need some help?" link. I tried clicking that but got a status 400 error.