Fibre Adapter

[johnny_s_]

I never received a fibre adapter in the post as the email said I would. Now my home phone has stopped working.

How can I order another adapter? 

[Steven_L]

Hi @johnny_s_,

Welcome back to the community and thanks for taking the time to post your issue on the forums.

I have located you on our system and have been able to request a new adaptor be sent to you in the post.

This can take up to 5 days to reach you but will hopefully be with you sooner than 5 days.

Regards,

Steven_L

[johnny_s_]

Hi Steven_L,

Thanks.

Can I request the same for my father, he's facing the exact same issue. No phone and he needs access to one as a matter of urgency.

[Steven_L]

Thanks for coming back to us @johnny_s_, we would be able to request this but I would need to send over a private message to clarify some account details.

Please look out for my message and we can get started.

Regards,

Steven_L

[johnny_s_]

OK please do. I've been on a call for 45 mins asking the same thing and getting nowhere.

[Steven_L · Accepted solution]

Glad to hear that you have managed to get an engineer visit for your fathers issues.

Please let us know how the visit goes, if you get the chance to do so.

Regards,

Steven_L

[Lisadawn70]

Letter re adapter but not received in post and no idea who to contact 

[Reece_MH]

Hi @Lisadawn70,

Thanks for your post, and a warm welcome back to our Community Forums.

 I'm sorry to hear you haven't received your adapter. I've taken a look on our end and it does look like this has been sent, and you should be receiving it over the next few days.

Please let us know if there are any further problems and we'll be happy to take a look

Cheers,