on 16-12-2022 21:12
I received an email telling me that my virgin home phone is being switched to fiberphone and connected to the broadband router. This sounded great until I learned that you will still charge me line rental for the PSTN line.
How can you justify charging line rental for a line that is being ceased?
on 16-12-2022 21:37
@Cjbrooks1 wrote:I received an email telling me that my virgin home phone is being switched to fiberphone and connected to the broadband router. This sounded great until I learned that you will still charge me line rental for the PSTN line.
How can you justify charging line rental for a line that is being ceased?
Asked with some regularity on here. Here are a recent set of responses
https://community.virginmedia.com/t5/Home-Phone/Charges-for-land-line/m-p/5196865
on 17-12-2022 08:11
Hey @Cjbrooks1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
We appreciate you reaching out to us for this on here.
The line rental is still chargeable as we are still providing a landline service and it is the service that is being charged for on the landline services.
Hope this clarifies.
Kind regards,
Ilyas.