Virgin Media Community

[mrssagheb]

Hello

My elderly mother received the letter about the landline/fiber switchover. She called the 150 number to book a technician appt and was asked a lot of questions about security which she was confused about. Can you please tell me how I can make the appt for her and what information is needed. I don’t live in the UK and am not able to use the mobile app.

Thank you!

[Kain_W]

HI mrssagheb,

Thanks for your post and welcome back to the community.

So our team will be required to clear security to book an appointment.

We can also take this into a PM from this platform if this can be cleared?

Let us know,

[mrssagheb]

Hi Kan,

How does the security clearing work? I’m happy to correspond through email. How can I contact you that way?

thank you!

[Ashleigh_C]

I'll pop you a PM now @mrssagheb so we can sort this for you,  please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you