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on 07-03-2022 10:15
Thanks for the update neil064
I will see if I can get an update for you
Did the engineer leave contact details with you
Gareth_L
on 07-03-2022 10:26
I am sorry your engineer left no details beyond the point of telling me that he had been intouch with bt.
Neil06
on 08-03-2022 10:29
Morning Gareth_L
May i ask is there any news, it is now getting to be 5 days now without a landline phone.
What is the best way to get a refund for this loss of use?
on 08-03-2022 11:34
Sorry I am waiting on an upodate
Once its fixed ai can look at a refund for you
Can you make calls but just not receive them
on 08-03-2022 12:49
Hi Gareth_l
Sorry but since your engineer checked the bt exchange on Friday 04.
I have nothing, no outgoing calls, no incomeing calls, no bell.
on 08-03-2022 12:56
Hi David
I have rebooked a more senior engineer to attend
This is tomorrow morning between 8am and 12
on 08-03-2022 13:01
Thank you.
on 09-03-2022 11:59
Hi Neil064
Can I please ask how the visit went this morning
If its all fixed I can work out the refund we owe you back
on 09-03-2022 12:29
The visit this morning went great, thanks to Josh 20747 the phone is working correctly now.
Thank You
Neil06.
on 09-03-2022 12:47
Hi again neil064
That;s such good news
Glad its all okay now for you
The loss of service credit has been applied and worked out at £16.67 to come off your next bill
