Virgin Media Community

[neil064]

Helo everyone

I need help with my landline phone, i can make and receive phone calls but the phone will not ring.

Can anyone help solve this problem.

thank you.

[MOD EDIT: Subject title changed for clarity]

[Natalie_L]

Hi neil064

Welcome to the Community and thanks for posting. 

I am very sorry to hear you are experiencing some issues with your phoneline. 

As you are able to make and receive calls, we would need to rule out a fault with the handset. 

Are you able to check a different handset on the line to see if it rings? 

Also, are there any settings on the handset that will allow you to adjust the ring volume?

Let us know and we will be happy to assist further. 

Thanks 

[neil064]

 Hello Natalie_L

I have replaced, an old cordless phone with 2 extra handsets with  a new set.

Both old and new units have the same problem.

checked all the settings on the new phone (ie it has the ringger sent to on.) the intercomm function and can be heard.

The ring volume is set to max. The screen well show that someone is calling (if spotted you can aswer the phone).

But the phone does not ring.

Thnk you.

Neil064

[Natalie_L]

Thank you for getting back in touch and confirming the checks you have completed, it is appreciated. 

Can you please double check that the cables leading to and from the handset are secure and without damage? 

This will include the ports on the wall if possible. 

If they are fine, do please let us know and we will continue to assist 🙂 

Thanks

[neil064]

I can confirm that i used the new cables that came with the new phone.

All cables are in properly,

The wall socket is, old but did contain a master socket inside when i removed the front facia panel. 

I checked the phone on this socket as well still the phone does not ring.

Thasnk You.

[Gareth_L]

Hello neil064,

Thank you for checking everything over 

I can look into this for you as we will need to get a Service Technician out 
If you don't mind
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello neil064

Can I please ask how the visit went today

Gareth_L

[neil064]

Hi Gareth_L

The engineer found a fault at the exchange box at the end of our street.

I am waitng now, for a bt/openreach engineer to replace a faulty part, in the exchange box.

As a side note we now cannot make  or receive phone calls.Hopefully the replacement part will fix this as well.

I thank you for your assitance on this matter, hopefully everything will be working in the next 48 hours. Once the Problem has been fixed.

Thank You

D Wiggins

[Gareth_L]

Morning neil064

Can I please ask if the fault has been resolved now 

Gareth_L

[neil064]

Morning Gareth_L

I am sorry to say the answer is no,

Your Engineer did tell me on Friday that BT needed to fix the exchange box, he said that they had said it shounld take upto 48 hrs to fix.

As of the time of this reply phone is still not working no dial tone or anything now.

Neil06