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Faulty landline not receiving call

Elderly relative can’t get through to our number since we switched to virgin media in September 2020. She can phone everywhere else no problem but with our number “Please hang up there is a fault” 

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Re: Faulty landline not receiving call

Hi neil57kerr

 

Thanks for posting and welcome to the community.

 

Sorry to hear of the phone line issues. Is it just the one number who can't get through to you or more than this? 

 

Kind regards,

John_GS
Forum Team

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Re: Faulty landline not receiving call

Yes just the one number. My wife’s elderly mother stays alone in Bellshill. They need a proper phone connection for her health and well being. Her phone line is with the post office. We can phone her but she can’t us. ( There is a fault.Please hang up ) every time she tries. She has no problem phoning other numbers both local and national. We moved to Virgin media in September and our number was ported over from Sky. This is the only number we are having a problem with. 

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Re: Faulty landline not receiving call

That is odd with it just being one number. 

 

Can you do me a favour please? Are you able to as the mother in law if she is able put area code in front of the number when trying to call so for example like 0141 or whatever it is? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Faulty landline not receiving call

She always puts area code in first. (0141) works with other numbers in my area(0141) but not with our number. 

It was fine before we were ported over from sky talk to virgin media. 

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Re: Faulty landline not receiving call

Just with it being 1 number and no other numbers at all are effected it is odd that it would be a fault this side. 

 

Can you get her to try the number without the area code? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Faulty landline not receiving call

Tried without area code. No effect. 

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Re: Faulty landline not receiving call

Hi Neil,

 

This isn't something we are aware of if it was an issue with your line it would be more than one person having the issue.

 

Regards

 

Paul.

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Re: Faulty landline not receiving call

Well, well. The phone line seems to be corrected now. Just received a call from relative. Asked them to hang up and try again. The first attempt said there is a fault so she put her phone down on the receiver and tried again. The second attempt was successful. I will monitor progress and post again if the problem recurs. 

Many thanks to those who took the time and effort to post replies and tried to help. Much appreciated ! 

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Re: Faulty landline not receiving call

You are very welcome Neil, let us know how it goes,

 

Kind regards

 

Paul.

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