Yes just the one number. My wife’s elderly mother stays alone in Bellshill. They need a proper phone connection for her health and well being. Her phone line is with the post office. We can phone her but she can’t us. ( There is a fault.Please hang up ) every time she tries. She has no problem phoning other numbers both local and national. We moved to Virgin media in September and our number was ported over from Sky. This is the only number we are having a problem with.
Well, well. The phone line seems to be corrected now. Just received a call from relative. Asked them to hang up and try again. The first attempt said there is a fault so she put her phone down on the receiver and tried again. The second attempt was successful. I will monitor progress and post again if the problem recurs.
Many thanks to those who took the time and effort to post replies and tried to help. Much appreciated !