It is impossible to receive or make calls from my Virgin landline: instead of a dialling tone there is a continuous engaged tone. If you ring the landline from an external phone it appears to ring normally as far as the caller is concerned, but the phone does not ring in practice.
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues with your landline.
Can you confirm how you have it connected? Is this via your hub or the wall socket?
Today I have the same problem continuous engaged tone. When calling for support get cut off. I have wall socket connection that has always worked.
Also a bit concerned that Virgin Are sending out adaptors, why are these needed ?
Thanks for posting on our community forum and sorry to hear about the issue with your landline.
The adaptors are for the migration to our 21CV service where the landline will be ran through the hub, have you received your landline adaptor?
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