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KC8
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Faulty Phone Line not working

Is anyone else having problems with being cut off by Virgin? Called, resulted in tests on phone line needing to be run.  Told to ring back after 10 mins and cut off.  Rang back, got to bit where asked to confirm engineer date and time, automated system said there was a problem and I got cut off!  Repeatedly tried ringing back, 150 from mobile (can't use home phone!) and immediately cut off each time.  Terrible service.

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Melissa_F
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Re: Faulty Phone Line not working

Hi KC8,

 

Thanks for your post and welcome to the community. 

 

I'm sorry you've been having problems with your landline and then getting hold of our team. 

 

Can you tell me a little about what exactly is happening with your landline?

 

Are you getting a dial tone?

 

Thanks

 

Melissa

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