Faulty Landline

[Heatherboylan]

My landline sounds like it has a really crackly dialing tone however I am unable to make calls and when you phone in it’s engaged. I have tried a new handset and the test socket but it’s still the same. Any thoughts please?

[Steven_L]

Hey Heatherboylan,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this on our system and ran some checks, please can you check your line again and let me know if the checks have changed anything from your side? if you have no success, we will be able to get this looked into further for you and arrange a technician visit, if that is needed.

Kind Regards,

Steven_L

[Heatherboylan]

Hi Steven_L

Thanks for looking into this for me but unfortunately it’s still the same.

Kind regards 

heatherboylan

[Steven_L]

Thanks for checking and coming back to me Heatherboylan. 

We will need to book a technician visit to resolve this for you, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @Heatherboylan. 

I have arranged a technician appointment to resolve your current issues, this can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L