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Fault

Hi I'm doing some DIY and have pulled the phone wires out of the box , lifting skirting , I've been unable to get through to report the fault by phone (waited 45 minutes )  so if anyone can help  

Regards 

Mal 

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Re: Fault

Hi Harlpop, 

thanks for posting on our forums to get this issue looked into, I understand you can sometimes get carried away with redecorating and refurbishing lol we can get a engineer sent out for this no problem, but it may come with a call out fee as you've mentioned it was an accident whilst doing some DIY. 

When you say "Phone Wires" do you mean you've pulled the landline socket along with the wire out of the wall? 

Thanks,

Megan_L

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Re: Fault

Hi pulled from the box 

Yeah the wire was stapled along the skirt board and I though all the staples were out and the wire was detached from the 

the box when I lifted the skirting  away  , the box is ok and still attached , just the wire needs re-connecting 

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Re: Fault

Hey Harlpop, 

thanks for coming back to me with that description 🙂

I'll send you a PM now so we can chat further about dates and times for an engineer visit as well as the call out fee. 

Speak to you soon!

Thanks, 

Megan_L

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