Fault on phone

[margretcullen2]

Reported fault as callers get an engaged tone every time - I have been home and NOT on the phone as it does not ring. As I am nearly 80 and recently widowed my family and friends are worried they cannot reach me - they don’t think of my mobile as they assume I am engaged in a landline call. As I feel very vulnerable as was told  when I called you & reported that it would be treated as a Priority.  Othing heard of course u;til I get an email thanking me for Sking fir an upgrated home phone service.ALL I WANT IS ONE THAT IS WORKING IS THAT CLEAR ENOUGH FOR YOU. Thanks, Margaret Cullen

[Paulina_Z]

Hi @margretcullen2,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with your landline!

I'll be more than happy to look into this for you, so I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch with you soon and able to help.

Thank you.