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Cal123
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Fault on phone line keeps cutting off

Fault on phone line for 4 days. 
Phone keeps cutting off during incoming and outgoing calls.
Sometimes unable to even make a call.
I am a full time carer for my husband and I need access to a phone. 
 I have tried ringing the 150 number but get cut off after 45 minutes. If I call the other number a message states that I am on the line and to hang up!!!

please resolve this issue ASAP. 
We are vulnerable people without access to a phone and I am unable to speak to a 'person'   

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Corey_C
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Re: Fault on phone line keeps cutting off

Thanks for your post and welcome to the Community Forums, Cal123,

 

Sorry to hear that you have issues with your landline. Has our online help guide for landline issues been of any help since your post: https://www.virginmedia.com/help/home-phone-line-faults

I'm unable to run remote diagnostics so will be sending your a private message to confirm your account details.

 

Cheers,

Corey C

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Corey_C
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Re: Fault on phone line keeps cutting off

Thanks for your message and clearing date protection, Cal123


I've got a tech visit booked for you.You can view or reschedule this from your online account with this link. It can take a few hours to update online.


Thanks,
Corey C

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