Fathers landline not working

[MX60]

• Can anyone please tell me how I can speak to a human being at Virgin. My 85 year old dads home phone has not been working since Saturday and he does not use a mobile so this is his only contact for emergencies and so far I have had not been able to get further than speaking to a bot or going round in circles on 150. This is not good customer service.

[Carley_S]

Hi @MX60

Welcome to the community. 

Really sorry to hear your father's been experiencing issues with his landline service that you've not been able to resolve on the call. 

I can certainly look into this further for you. If I need to discuss the account in full with you - we'll need to pass account security to do this. Alternatively, if I identity a fault we can mostly look to resolve with just locating the account. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.