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Failed number porting

Hi,

I switched to VM 1 month ago on the top package oomph, it was promised as part of the deal that my existing landline number would be "effortlessly transferred into my new package," well here I am 1 month later still without my old number. 

I have spent upward of 5 hours now ( mostly on hold ) in the last 2 weeks and feel as if I have spoken to every department with little success. I have also spoken to sky ( previous supplier ) and they imply that VM did not submit the application before my service was terminated. This apparently means that I have lost any hope of getting my old number back unless I take out a new subscription with BT ( who have regained the number ) !!! and that would be at £20 per month minimum 12 months

I am extremely frustrated trying to talk to VM by phone, every call seems to involve being on hold for 35 mins ( on average ) going through security , being transferred to someone else , going through security AGAIN and sometimes being transferred even a 3rd time - the longest single call was 1 hour 20 mins and I have lost count of the number of times that I have been on hold for over 30 mins and had to give up as I have a life.

 I have had the same landline number for over 25 years, originating with BT, and a change of number would be an immense problem for me.

Surely it can't be that difficult ????

Russ

 

 

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Re: Failed number porting

Hi 1stch0ice, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear of the issues you've faced here, It's never good to hear. Without knowing any of the finer details on our side I wouldn't be able to give you an answer. So what I will do is send you a private message so that we can look into this for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Failed number porting

I requested a number porting when I had a second line installed in a granny annex.  Virgin ported to the wrong number not the new installed and took away the number I had had for 30 years which will cause me no end f problems.

They say I may not be able to get this number back as it is now recycled - surely this can’t be right.  Very angry loyal Virgin customer at the moment!!!! 

 

 

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Re: Failed number porting

Welcome to our Community Forum L5syd and sorry to hear about the wrong number being removed after having a second line installed.

 

Using the information we have, I can see that you have contacted us about this and after investigating I can see where it's gone wrong however as the change has been quite recent, I can correct the mistake. I've put a stop on the disconnecting number so it's not going anywhere and should give us time to correct the account.

 

So I can do this, I'm going to send you a Private Message so I can grab some details from you so I can proceed. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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